MASTERS COURSE STRUCTURE

The Masters Course includes:

• a classroom training phase
• an individual study phase with remote support from instructors
• a simulation of the classroom exam with discussion of the results

In addition to learning theoretical concepts, practical exercises are conducted during the course to allow immediate verification and application of Lean concepts covered in the classroom.

The course is structured across 6 days of classroom training with certified instructors, of which:

> 2.5 days are dedicated to the theory element, with a final pre-test

> 3.5 days are dedicated to the practical element and to the implementation of a project.

Teaching is entrusted to a Senior Consultant and certified Champion: this ensures an extremely practical and result-oriented approach for the Masters Course. Teaching is in English.

DETAILED PROGRAMME



A) Strategic Management

Strategic Planning
1. Business Strategy 1.1. Environmental Scanning 1.2. Five Forces (Porter) 1.3. SWOT
2. Operations Strategy
3. Policy deployment (Hoshin Kanri)
4. Globalization

Performance Management
1. Performance measurement challenges
2. Integrated performance management
3. Leading and lagging indicators
4. Balanced Scorecard
5. Performance Review

Basic accounting principles
1. Dilemmas
2. Benefits
3. Pitfalls
4. Lean accounting system

Supply Chain Management
1. Supply Chain Management
2. Order Fulfilment
3. Supplier Relationship Management
    > Models for Supplier Strategy
    > Supplier-Partnering Hierarchy
4. Supply Chain Collaboration
    > VMI
    > CPFR
5. Customer Relationship Management

B) Improvement Management
Processes and Systems
1. ISO 9001:2008
2. Baldrige/EFQM
3. Lean Enterprise Model & Lean Enterprise System Assessment Tool (LAI)
4. ISO 14001

Project management
1. Portfolio & Pipeline Management 
    > Identification, Categorization, Evaluation
    > Selection: Return on Investment, Payback, Net Present Value
    > Prioritization and Balancing
2. Program Management
    > Benefits Management
    > Program Stakeholder Management
    > Program Governance

C) Change and sustainability
Individual
1. Know-how and skills to serve as a source of information on Lean
2. Applying proven principles on motivation, frustration and resistance to change
3. Understand and recommend appropriate education programs to stimulate Lean
    > Consider most required competencies
    > General approach to establishing a development & training plan
    > Training, development, coaching and counselling programs
    > Selecting persons to provide them, against proven principles and practices
4. Sound cost-benefit evaluations of Lean programs
5. Required capacities to analyse organisational climate and culture to develop Lean projects and to keep momentum high
    > Required Climate
    > Culture

Group
1. Team-Building
    > Applying proven principles on group dynamics when dealing with a group in a LEAN environment
    > Guiding a group in developing a group solution to a given LEAN problem
    > Leading a group to an improved, sustainable team effectiveness and performance
    > Observing development of content and process
    > Optimizing performance of the group
2. Leading a team
    > Phases to be followed to lead a Lean project
3. Observing the four stages of a group’s development giving proper guidance in each stage
    > Forming
    > Storming
    > Norming
    > Performing
4. Skills to lead a team
    > Basic principles to constructively lead group meetings
    > Principles of consensus decision making
    > Dealing with conflicts between team members
    > Acting constructively in conflict situations
5. Encouraging various teams to obtain synergy in organisation-wide team-building and appropriate actions for optimum performance
    > Intercultural differences
6. Force-Field analysis
    > How to increase probability to come to a better situation
    > Guiding a process of Force-Field analysis
7. Guiding a group in using the principles and techniques of problem solving to develop a solution to a given problem
    > Nine steps
8. Creativity improvement techniques
    > Creativity throughout the whole process
9. Brainstorming as a vehicle for releasing creativity
10. Reporting
    > Effective Reports

Organisation
1. Leading an organisation to a sustained change
2. A learning organisation
3. What should be done at the various levels of the organisation to support Lean projects
4. Principles of Organisation Development (O.D.) and proven concepts of organisational change
5. Working on structural and cultural aspects of an organisation
6. Giving useful advice on supporting ideas for a Lean project
7. Establishing and monitoring an organisation-wide motivation to Lean
   > Guidelines for mobilising a group to a change-process
   > Guidelines for convincing persons and fellow managers to co-operate

• Plant Managers
• Representatives and staff in the areas of Production, Supply Chain, Quality, Purchasing and Organisation in the Industrial and Services sectors;
• Future Lean transformation team Leaders with Black Belt competence
• Enterprises wishing to implement Lean, and to train Project Leaders via a structured and up-to-date course
• Operations Consultants
• Production and Process Engineers

PREREQUISITES

Candidates must be IIBLC® Black Belt certified to take the Champion exam.

PARTICIPATION FEE

CHF 4450 CHF + VAT

The price includes:

• Teaching
• Champion examination subscription
• 2 textbooks, in English
• Advance Participant's Guide

The course requires a minimum of 4 participants and a maximum of 8 participants, in order to allow optimal interaction between participants and instructors.

To enrol, send the registration form with the receipt of the bank transfer or a purchase order to the following Email: a.pfister@advanceschool.ch